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Pass Thinkific email to Typeform hidden and then to Active campaign

J
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I have Thinkific courses with Typeform integration. Once completed, the Typeform survey in Thinkific is submitted. The info will then pass to an integration with my CRM Active Campaign (AC).

What’s missing is getting Thinkific’s user email and name passed into Typeform so when the submission is mapped from Typeform to AC  I can include the course users name and email. AC won’t accept the info without the user email the other info lines up. Plus all my Thinkific users are AC contacts already so I want to results passed to their name.
 

I can’t understand the content for creating the hidden logic in typeform. Or I am missing how it works live in an integration. It looks right. Maybe I don’t have the right way to include it so it might go from typeform to AC.

I do see how to use the hidden recall. IS this the only way? That requires a plan upgrade and I haven’t even tested it yet. Ugh. 

Any help??

Best answer by john.desborough

@joanm - welcome from another user. 

looks like you are on the right trail. Pardon me for asking the Captain Obvious question: you did re=publish the typeform? ( i raise my hand noting that i have done it several times and banged my head on the desk when i realized i had not published the changes) 

i just checked on one of my test forms and got an email notification of submission working.. so it isn’t the typeform back end. 

 

if this is still an issue for you, you can always raise a help ticket by going to this link - that way you will have the customer support team working on this as well as someone else in the community who may be able to provide an answer for you. 

 

not perfect but good luck in getting to resolution

 

des

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6 replies

J
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  • joanm
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  • 8 replies
  • June 24, 2021

First answer… No need for the redirect. Hidden field works.

FYI. The integration of typeform in Thinkific is to add the variable syntax {{email}} in place of the Typeform URL email=xxxx. when setting up the course multimedia lesson.   

 

The fields seemed to map to AC, but I haven’t gotten an actual result passed across yet. Typeform hasn’t notified me via email of a completion either… Still watching. 

john.desborough
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  • john.desboroughCertified Partner
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  • June 24, 2021

@joanm - welcome from another user. 

looks like you are on the right trail. Pardon me for asking the Captain Obvious question: you did re=publish the typeform? ( i raise my hand noting that i have done it several times and banged my head on the desk when i realized i had not published the changes) 

i just checked on one of my test forms and got an email notification of submission working.. so it isn’t the typeform back end. 

 

if this is still an issue for you, you can always raise a help ticket by going to this link - that way you will have the customer support team working on this as well as someone else in the community who may be able to provide an answer for you. 

 

not perfect but good luck in getting to resolution

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
J
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  • joanm
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  • June 24, 2021

@john.desborough .

Ah, yes. Publish. right up there with reboot too! LOL. I did for the insert name. I might again in case I did the setting to notify me afterward I published. I may need to wait and try again with my moring coffee. I’ve been at this all day! 

Thanks for reaching out. Nice to not be out her alone. 

 

john.desborough
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  • john.desborough
    john.desborough
john.desborough
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  • john.desboroughCertified Partner
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  • June 24, 2021

@joanm - i agree with waiting till morning coffee.. if the you NEED to press the publish button it will be bold-ish and ‘grayed’ out if no changes needing to be published (a wee visual clue) .. 

hang in there! it will get there!

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
J
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    joanm
J
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  • joanm
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  • June 24, 2021

Add on question… when mapping from typeform to AC the Typeform field is “email.” Does is need to indicate the email comes form a hidden field value?

Liz
Community Team
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  • Liz
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  • 15012 replies
  • June 29, 2021

Hi @joanm I don’t think you need to indicate that it’s a hidden field, but if run into any issues, please let us know!

Life is a series of awkward moments separated by snacks.
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