Hi,
This error occured about a form that was working well before. It seems Salesforce can’t update an existing contact but I can’t find why since it was working until now.
“Exception: Update failed. First exception on row 0 with id 003AX000002ILBpYAO; first error: DUPLICATES_DETECTED, Utiliser l'un de ces enregistrements ?: []”
Fyi, the mapping is configured to check existing contacts with email.
Any ideas ?
Many thanks in advance.
Best answer by Liz
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Hi
This error likely means that the form has some Salesforce Duplicate Rules set up that are catching records that already exist, and thus throwing the error. The way to fix this is to delete the rule causing the problem and use "Check for Existing" in the mapping, as this is our way of avoiding duplicates, and instead, updating contacts based on the keys that are selected.
Let me know if this doesn’t work!
Hi
Many thanks !! It worked after desactivating the duplication rule in Salesforce. :)
+5
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