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Spaces in contact_name from VideoAsk

  • September 30, 2025
  • 2 replies
  • 25 views

Mike Block

Why does adding %20 in contact_name as a parameter for VideoAsk embed become a plus sign instead of a space character?

 

For instance, this URL will pass the name as Mike+Block instead of Mike[space]Block

https://www.videoask.com/[videoask_id]#contact_email=myaccount@gmail.com&contact_name=Mike%20Block&contact_phone_number=%252B12221211212

 

I also find it interesting that the docs suggest that I should use %25 for the phone number plus sign, but yet it also gives an example with the %252B prefix which does yield a plus sign. With %25 it causes an issue.

 

Any suggestions or updated documentation I can access?

Best answer by Mike Block

Found my answer. It’s working fine, but had retained a previous contact I’d created where I used a plus sign for the space character (wrong url encoding format) and kept the original contact_name passed that matched the email address.

2 replies

Mike Block
  • Author
  • Explorer
  • Answer
  • September 30, 2025

Found my answer. It’s working fine, but had retained a previous contact I’d created where I used a plus sign for the space character (wrong url encoding format) and kept the original contact_name passed that matched the email address.


Grace
Community Team
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  • Community Advocate
  • October 1, 2025

Hey ​@Mike Block thanks for popping back to share your findings here! Hopefully it’s all working smoothly now but let us know if you have any follow up questions 😊