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Type Form Not working on mobile view

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The form I just created and embedded in Shopify is working fine on the desktop version, but when in the mobile version after I hit start it goes blank. Could someone please help me with this?

Best answer by mathio-tf

Hello @cheekyyari 

I’d suggest you try disabling the “Full-screen on mobile” option on your share page. It looks like it is not compatible with your website theme.

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    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14960 replies
    • March 20, 2024

    Hi @cheekyyari Could you send the URL of the form and a screenshot of what you’re seeing? Thanks in advance!

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    • cheekyyari
    • Author
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    • 3 replies
    • March 24, 2024

    Hi! Yes, here you go  

     

    https://myresilientbody.com/pages/1-on-1-coaching-request

    thank you!!

     

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14960 replies
    • March 25, 2024

    Thanks, @cheekyyari ! I’m noticing the same issue as well. It looks like you have it embedded correctly, but there is something on the website forcing pop-ups not to appear right. 

    @mathio do you happen to know what might be causing this? 

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    • cheekyyari
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    • 3 replies
    • March 26, 2024

    Thank you so much @Liz ! Hope to hear back soon! 

    Thank you in advance @mathio !

     

     

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    • Answer
    • March 26, 2024

    Hello @cheekyyari 

    I’d suggest you try disabling the “Full-screen on mobile” option on your share page. It looks like it is not compatible with your website theme.

    Liz
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    • cheekyyari
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    • March 27, 2024

    Thank you so much, that worked! @mathio 

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    • marisaaa08
    • Navigating the Land
    • 1 reply
    • May 4, 2024

    hello, i was wondering how you disable full screen mode on mobile? does it have to do with coding?

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    • mathio-tf
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    • 888 replies
    • May 5, 2024

    @marisaaa08 it is an option on share page - see this help article for details: https://www.typeform.com/help/a/embed-your-form-360029249212/#h_01FXN40V7DB2TVX1VBPXNA54MB

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