Answered

Type Form Not working on mobile view

  • 20 March 2024
  • 8 replies
  • 80 views

Userlevel 1

The form I just created and embedded in Shopify is working fine on the desktop version, but when in the mobile version after I hit start it goes blank. Could someone please help me with this?

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Best answer by mathio 26 March 2024, 11:27

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8 replies

Userlevel 7
Badge +5

Hi @cheekyyari Could you send the URL of the form and a screenshot of what you’re seeing? Thanks in advance!

Userlevel 1

Hi! Yes, here you go  

 

https://myresilientbody.com/pages/1-on-1-coaching-request

thank you!!

 

Userlevel 7
Badge +5

Thanks, @cheekyyari ! I’m noticing the same issue as well. It looks like you have it embedded correctly, but there is something on the website forcing pop-ups not to appear right. 

@mathio do you happen to know what might be causing this? 

Userlevel 1

Thank you so much @Liz ! Hope to hear back soon! 

Thank you in advance @mathio !

 

 

Userlevel 7
Badge +5

Hello @cheekyyari 

I’d suggest you try disabling the “Full-screen on mobile” option on your share page. It looks like it is not compatible with your website theme.

Userlevel 1

Thank you so much, that worked! @mathio 

hello, i was wondering how you disable full screen mode on mobile? does it have to do with coding?

Userlevel 7
Badge +5

@marisaaa08 it is an option on share page - see this help article for details: https://www.typeform.com/help/a/embed-your-form-360029249212/#h_01FXN40V7DB2TVX1VBPXNA54MB

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