Hi @Neilm27 Huh, that’s strange. The only thing I can think of offhand is that, if you have any fields that are not required in your form but are required for your integration to work, this could be causing the problem. 

If that’s not the case, definitely reach out to Active Campaign for further support! Since the integration is built by their team, they’ll have the best access to help with any issues. 

Hey @Neilm27 did you get to the bottom of this? Let us know if you still need some help!

Not yet..I reported to AC but their standard support wasn’t able to solve it so they’ve have escalated it to their integrations team. Am yet to hear anything more 

If you have any inside contacts at ActiveCampaign I’d be super grateful if you can give them a nudge!  

Let us know what you hear from them, @Neilm27 !

Hi ​@Liz and ​@Grace,

I’ve been having this issue also.

But I’ve just discovered for me that it only happens with leads that already exist in our Active Campaign contact list. For some reason Typeform doesn’t send through the form field data and update the existing contact in Active Campaign?

Is there anyway to resolve this on Typeform end? 

Thanks

Hi ​@TroyL Thanks for sharing this insight! Since the integration was built by ActiveCampaign, I would recommend reaching out to them, if you haven’t already, to see if they happen to have any upcoming solutions for this!