Feedback
Solved

Typeform doesn't send Response to Google SpreadSheet since today

  • 18 November 2021
  • 4 replies
  • 50 views

Hi!

As always I connected one new typeform to a new google spreadsheet with the same google account integration I already used for 20 typeforms in the past.

But since today the respons are not pushed inside the spreadsheet.

If I delete the integration and I create a new one Typeform find the new response and put them inside a new sheet inside the spreadsheet, but when a new response is sent nothing happened.

Is it possibile to have support?

Thank you

icon

Best answer by Liz 18 November 2021, 22:47

View original

4 replies

Userlevel 7
Badge +5

Hi @Mure Thrive X There are various reasons why the Google Sheets integration would stop working, such as: 

  • You can't change the headers of the document.
  • Integrate the same form in two different Google sheet URLs instead of the same Google sheet document.
  • Integrate two forms in the same tab
  • Delete tabs on the sheet
  • Move the Sheet within your Google Drive
  • Delete your Sheet if it's in use in an integration

 

Do you happen to know if any of these apply to you? 

Hi thanks for your reply, nothing of the possibilities you wrote is my case.

 

I created a brand new typeform, I also let typeform create a brand new spreadsheet

 

But after all no response is sent to this new spreadsheet 

This happens to me also! 

I already send a ticket, hope to get an answer soon

Userlevel 7
Badge +5

Hi @Mure Thrive X I would suggest contacting our support team directly here so they can test the form and see what’s happening in the backend of the integration. 

Reply