Feedback
Answered

Typeform/Klaviyo integration

  • 18 January 2022
  • 2 replies
  • 44 views

Helloo ! I hope i will find help here :) 
I use typeform/klaviyo integration in our emailing to enrich customer profiles in klaviyo (based on answers in typeform).

I add an hiddenfield “email” for klaviyo be able to map customer profile - customer answers and create properties in their customer profile.

The thing is : it used to work perfectly but now i’m doing new flows / made exactly the same way , the sync doesnt work anymore. Hiddenfield still enables me to catch email in typeform but their customer profiles in klaviyo dont change.

I don’t know where i should search to fix it : i resync 100 times, i made test on the link, change destination list…

Do you have an idea ?

Thanks in advance for your help, 

icon

Best answer by Liz 18 January 2022, 18:22

View original

2 replies

Userlevel 7
Badge +5

Hi @may laurent Thanks for stopping by the community! The integration with Klaviyo was built by their team, so I would suggest reaching out to their support team directly to see why this isn’t working. They should be able to pull up the logs to get a better idea of what’s causing the issue. 

Badge +5

Here’s their community by the way @may laurent 

Reply