Typeform Lead Info Not Passing Through To Existing ActiveCampaign Contacts | Community
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Typeform Lead Info Not Passing Through To Existing ActiveCampaign Contacts

  • November 20, 2024
  • 1 reply
  • 12 views
T

Hi TF,

As per Neilm27 post a year ago, I’m also having issues with some form submissions going through to ActiveCampaign and some not.

But I’ve just discovered for me that it only happens with leads that already exist in our ActiveCampaign contact list. For some reason Typeform doesn’t send through the form field data and update the existing contact in ActiveCampaign with the same email?

Is there anyway to resolve this on Typeform end? 

We have a Typeform that is integrated with ActiveCampaign using the native integration app on ActiveCampaign. 

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • November 20, 2024

Hi ​@TroyL Huh, that is odd. Reading their documentation here, it does seem like they should add the contacts even if they already exist. 

However, if that isn’t sending data, I would definitely suggest contacting their support team! Since they built the integration, they might have a bit more assistance with troubleshooting. 

Life is a series of awkward moments separated by snacks.

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