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Getting 403 trying to load videos after some time

clozd_developer

We use a webhook to receive completed VideoAsk responses and process the videos. I’m currently working on a way to retry the processing of the videos, but after a certain amount of time the URLs that originally came with the webhook event give me “403 Forbidden” responses.

I’ve attempted replacing the auth token appended to the URLs with a new one from the account settings page but that made no difference.

So what’s going on? Does my access to these videos expire after a certain amount of time? How can I get access to them again?

2 replies

Grace
Community Team
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  • Grace
  • Community Advocate
  • 2701 replies
  • April 10, 2025

Hey ​@clozd_developer welcome to the community and thanks for stopping by with your question! 😊

The media URL does expire after a week. We have an FAQ as part of the Webhook set up article here, which suggests either downloading it from your webhook response to your own server so you have a copy, or use the share URL to the response to view the video. The share URL doesn’t expire, you just need to make sure you set all interactions to shareable within the videoask. 

Hopefully that helps, but let us know if you have more questions!

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john.desborough
1 person likes this
  • john.desborough
    john.desborough
Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15028 replies
  • April 23, 2025

Hi ​@clozd_developer I hope you’re doing well! Are you still experiencing the 403 error? Let us know if you need any additional help!

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