Answered

Webhook not triggering or missing info on some answer types

  • 20 February 2023
  • 6 replies
  • 86 views

Userlevel 1

Hi team,

I’m having some issues with some of my forms.

I’ve created those forms:

  • single step poll options
  • single step with a button redirecting to a website

I’ve connected a webhook to both of them and here’s what happens:

  • If I don’t use “collect contact data”, the webhook is never triggered
  • If I use “collect contact data”, the webhook is triggered but the “answers” array is empty.

Are you aware of this issue? Am I doing something wrong?

 

PS: I have other “single step” forms with text/video/calendar/file upload as answer type and they work just fine.

 

Thank you !

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Best answer by andrew_videoask 21 February 2023, 21:47

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6 replies

Userlevel 7
Badge +5

Hi @Benjamin Clanet Do you see any errors in the webhook panel? 

Userlevel 1

I don’t see any errors no, it’s just not showing in the webhook panel at all.

Userlevel 7
Badge +5

Hi @Benjamin Clanet!

It sounds like the “skip data collection” feature is toggled on in your forms.

You can fix that by clicking on the step within the builder, then (under the ‘Answer’ tab) toggling off ‘Skip data collection’. This will ensure that respondents’ answers are saved and added in the webhook delivery.

 

 

Userlevel 7
Badge +5

Hey @Benjamin Clanet how’s it going? Did the skip data collection toggle solve the issue for you? Let us know if you still need any help with this 😊

Userlevel 1

Hi team,

It did yes, thank you for your help !

Userlevel 7
Badge +5

Awesome, thanks @Benjamin Clanet 🙌

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