this may be a very silly question but from all my searching both here and in the documentation I cant find an answer, I’m taking the json from a webhook and doing some processing of it, ideally I can get the time that a user started filling out the feedback form and the time they finished
by the looks of things the “x.contact.created_at” path will tell me when the survey was opened but I have no clue what would cause an “update”/ change the “updated_at” value. Everything I can find shows how to manually update a contact but these forms are just feedback forms. According to the documentation:
“Contacts get created on each page load of the videoask. All the answers in the session will get associated with the same contact. However, if the person refreshes the page and answers the same videoask multiple times, then different contacts will be created.”
so I don’t understand how with no manual input from the author a contact could be updated
like I said this is probably a very silly question and I’m missing something obvious but thanks in advance
Cheers
Best answer by andrew_videoask
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