Billing premium - pricing confusion | Community
Skip to main content
Answered

Billing premium - pricing confusion


I had taken the $99 typeform plan for a month in march - as we were hiring then - and wanted a couple of niche form features.

Unfortunately, I noticed that I have been getting billed every month post that too!

What I understood when I bought the plan - was that this would be a one time, 1 month expense. Can you pls give me a refund? I have been using my (CEO’s) company credit card for this - and am quite scared that due to some mistake - he has just been dinged $200. 

 

Thank you for your time

Regards,

Raj

raj@fountane.com

Best answer by john.desborough

@rajfountane - the agreement we sign with Typeform is an annual subscription, the payment terms are monthly or in full for the year. They don’t have a single month plan. 

You can raise a ticket with the Billing group at Typeform Support to get things sorted. here’s the link 

 

des

View original

2 replies

john.desborough
Forum|alt.badge.img+6
  • Certified Partner & Champion
  • 5328 replies
  • Answer
  • May 29, 2023

@rajfountane - the agreement we sign with Typeform is an annual subscription, the payment terms are monthly or in full for the year. They don’t have a single month plan. 

You can raise a ticket with the Billing group at Typeform Support to get things sorted. here’s the link 

 

des


  • Author
  • Explorer
  • 1 reply
  • May 29, 2023
john.desborough wrote:

@rajfountane - the agreement we sign with Typeform is an annual subscription, the payment terms are monthly or in full for the year. They don’t have a single month plan. 

You can raise a ticket with the Billing group at Typeform Support to get things sorted. here’s the link 

 

des

thank u - have raised a ticket with billing


Reply