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Can't upgrade plan

B

Hi there.

the upgrade page seems to be down since last week. I am trying to publish a survey already done, but I cannot until the system allows me to upgrade my account!

What can I do?

Best answer by Liz

Hi @blizan I’m sorry for the troubles upgrading. 😥 If you haven’t already, I would suggest either trying a different browser (as we don’t have any outages with our upgrade page currently) and/or contact our billing team here to help you out! 

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6 replies

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15012 replies
  • Answer
  • January 17, 2024

Hi @blizan I’m sorry for the troubles upgrading. 😥 If you haven’t already, I would suggest either trying a different browser (as we don’t have any outages with our upgrade page currently) and/or contact our billing team here to help you out! 

Life is a series of awkward moments separated by snacks.
B
  • blizan
  • Author
  • Explorer
  • 2 replies
  • January 17, 2024

Tried a different browser and had created a ticket for help yesterday (haven’t heard back yet)!  Is there a phone number which I can use to reach quicker support? 

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15012 replies
  • January 17, 2024

Hi @blizan While we don’t have phone support, I’ll give our billing team a shout to see if they can help you out! 

Life is a series of awkward moments separated by snacks.
B
  • blizan
  • Author
  • Explorer
  • 2 replies
  • January 17, 2024

They got back to me, but their proposed solutions didn’t help (e.g., use incognito window, try a diff browser, delete cache, try different device) - can we please get some accelerated support?

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15012 replies
  • January 19, 2024

Hi @blizan responding to their email will be the fastest way to receive support, but would you mind sharing a video of the issues you’re seeing when trying to upgrade? That’ll help them know what might be causing the trouble!

Life is a series of awkward moments separated by snacks.
john.desborough
1 person likes this
  • john.desborough
    john.desborough
J
  • jpatterson111
  • Navigating the Land
  • 1 reply
  • July 3, 2024

I’m getting the same thing! Please help

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