I upgraded my account but it doesn't show up in my login

Hi @Fábio JS+ Thanks for stopping by the community! Do you mind sharing screenshots or more detail about what isn’t showing? Are there certain features not appearing in your account? 

Of course, follow the screenshots about the error

Tks =]

Good morning, did you check? Still in the same situation :(

@Liz Help-me please ?!?!!? 

Good Morning. The account upgrade still doesn't appear. Could you help me please? I opened another call in zendesk but still to no avail!

Hi @Fábio JS+  👋🏼

Im sure the support team is looking at this as we speak. May I ask you how long ago you send them a message? 

Hope this gets resolved shortly. 

Hi @Gabriel :)

First call opened on 27/07 and second on 16/08. Here are the emails I sent them.

Thanks for that info, Fabio. I'm assuming the team got back to you. Did you ever get a reply from them? 

I received the answer here from @Liz that by month 08 it would have been solved, but so far I have not had a solution 

Hi @Fábio JS+ Could you clarify if you heard back from the support team? I can see the emails sent in the screenshot, but not a reply. Additionally, I’d suggest checking your spam inbox just in case any replies arrived there. 

Hi @Liz 

I didn't get any reply, and I didn't get any Spam messages.

Hi @Fábio JS+ Our support team has shared with me their responses to you over the past month. Do you mind checking with your email service provider to ensure they aren’t filtering out the emails? 

Thanks for the feedback @Liz I will check with the company 

Let us know if you have any other questions in the meantime, @Fábio JS+ !