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I upgraded my account but it doesn't show up in my login

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I upgraded my account to business but it doesn't appear in my login and I don't know what else to do
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Best answer by Liz 9 August 2021, 17:25

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Liz
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Userlevel 7
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Hi @Fábio JS+ Thanks for stopping by the community! Do you mind sharing screenshots or more detail about what isn’t showing? Are there certain features not appearing in your account? 

Life is a series of awkward moments separated by snacks.
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Of course, follow the screenshots about the error

Tks =]

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Good morning, did you check? Still in the same situation :(
Liz
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Userlevel 7
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Hi @Fábio JS+ It looks like the plan might be starting at the end of August, but I would have our billing team take a further look into this. You can contact them from your account email here, and they’ll be able to see why the new plan hasn’t been applied to your account. 

If you have any questions for me in the meantime, please let me know!

Life is a series of awkward moments separated by snacks.
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@Liz Help-me please ?!?!!? 

Good Morning. The account upgrade still doesn't appear. Could you help me please? I opened another call in zendesk but still to no avail!

 

 

 

Gabriel
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Hi @Fábio JS+  👋🏼

Im sure the support team is looking at this as we speak. May I ask you how long ago you send them a message? 

Hope this gets resolved shortly. 

"If you think you are too small to make a difference, try sleeping with a mosquito".
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Hi @Gabriel :)

First call opened on 27/07 and second on 16/08. Here are the emails I sent them.

 

 

Gabriel
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Thanks for that info, Fabio. I'm assuming the team got back to you. Did you ever get a reply from them? 

"If you think you are too small to make a difference, try sleeping with a mosquito".
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I received the answer here from @Liz that by month 08 it would have been solved, but so far I have not had a solution
Liz
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Userlevel 7
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Hi @Fábio JS+ Could you clarify if you heard back from the support team? I can see the emails sent in the screenshot, but not a reply. Additionally, I’d suggest checking your spam inbox just in case any replies arrived there. 

Life is a series of awkward moments separated by snacks.
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Hi @Liz 

I didn't get any reply, and I didn't get any Spam messages.
Liz
Rank
Userlevel 7
Badge +5

Hi @Fábio JS+ Our support team has shared with me their responses to you over the past month. Do you mind checking with your email service provider to ensure they aren’t filtering out the emails? 

Life is a series of awkward moments separated by snacks.
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Thanks for the feedback @Liz I will check with the company
Liz
Rank
Userlevel 7
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Let us know if you have any other questions in the meantime, @Fábio JS+ !

Life is a series of awkward moments separated by snacks.

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