Not receiving notification emails

Hi @VikingCoach Happy Wednesday! Do you have changes to the form that need to be published? If so, publishing those changes usually solves this kind of issue!

@VikingCoach - can you show a screen shot of how you have set up your email notification in your form please and thanks?

that will help us troubleshoot

I’m also have this trouble, and sadly it hasn’t just ‘figured itself out’ lol. I definitely have it turned on as the toggle is blue. Strangely, this issue is affective ALL our forms. I made a correction to one of our forms to change the email address to a different email. If I log out, and log back in, the new email address is there, however we’re still getting notifications to our old email? If I create a new form and put in any email address, we don’t get any notifications. 

It’s as if the field itself is stuck and not working at all, but historically using old data for old forms? Any helps would really be appreciated. 

Hi @Graeme_miller Are the changes to your form published? If not, you’ll first want to publish the changes to your form. 

Hello, I am in the same boat. I am not getting any Typeforms and the notifications are turned on. Any suggestions? 

Yes, I didn’t make any changes we just realized that we haven’t received a Typeform since 01/14/2022

Hello @Liz  yes, I have not received any form submissions since the 14th. Yes, here is the screenshot. 

Hello

We are having big problems in receiving email notifications when a Typeform is completed. Everything was perfectly fine for years and a month ago during holiday season, all email notifications stopped. We lost a hundred of typeform requests.

I did the test yesterday with another email address. I worked yesterday, we received them. But today it is not working anymore again with the other email address. 

We whitelisted the email notification@typeform. everywhere. 

Our provider is ionos. We don’t know what is happening ! Our developer doesn’t know as well. 

What should we do ? 

Thank you for your answer...

I am not receiving email notifications. Double checked and notifications are enabled and the email address is correct.

I also had a form that was not sending email notifications anymore and the switch was turned off. So it seems this gets turned off when there is an unpublished update to the form (as we did have the Publish button showing there was such an unpublished update).

As a software developer  I have to tell you this makes zero sense. Why would you not want email notifications anymore if you have an unpublished update? There is zero correlation between both. Pls inform the development team to change this. Email notifications should be left on unless explicitly turned off.

It is clear from the many reports on this page this is an issue affecting many.

Hi, yes to both and I now receive email notifications. Last week, after I had received several forms without notifications, I noticed that the switch was turned off. I never switched it off before though. So either there was some Typeform update that switched it off, or it was me doing an unpublished update on a published form that had switched it off, or it was a change from paid to free plan that did it (as I switched to free plan weeks ago).