Answered

Refund

  • 15 December 2023
  • 14 replies
  • 99 views
N

Hi,

I recently discovered a monthly charge for my Typeform subscription, unaware of its recurring nature. I used the service only once and would like to cancel my subscription and request a refund for the December payment.

 

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Best answer by john.desborough 15 December 2023, 22:28

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14 replies

john.desborough
Userlevel 7
Badge +6

@neda.gh  - you’ll need to raise a ticket with Typeform Support at this link to make sure that the Billing team gets the details. 

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
N

@john.desborough Thank you for your reply. However, I had an issue as I couldn't select a category on the provided link, preventing me from submitting my request.

john.desborough
Userlevel 7
Badge +6

@neda.gh - were you logged into your typeform account? do that first perhaps and that should trigger the ability to submit. 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
N

@neda.gh - were you logged into your typeform account? do that first perhaps and that should trigger the ability to submit. 

des

When I attempt to log in, it redirects me back to my plan page, and when I try to access the help page through my signed-in account, the page logs me out.

john.desborough
Userlevel 7
Badge +6

hmm.. @neda.gh  think we are stuck then until a real Typeform employee sees this and offers up some other advice… sorry.. 

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
N

hmm.. @neda.gh  think we are stuck then until a real Typeform employee sees this and offers up some other advice… sorry.. 

 

des

Ok, Thank you! 

S

So in January 2023, I got a project and need to upgrade my typeform. but instead of monthly, I subscribed to annual by mistake, I just use typeform once. After that, I feel like I have already cancel my subscription to free, I even remember got another lower offering but I denied. but I just realize now that I got no email of my cancellation. I just checked that I even got email for updating credit cards info, which I didnt do. 

For the second time, I'm surprised that I was still be charged again. I still thought that I have cancelled my subscription. I also got no notification that typeform will be charging again in January 2024. now I really need help to get my billing refunded for the subscription I just got today. $290 is a huge nominal specially in my country. I'm just a new officer in my company :( Please help.

Liz
Rank
Userlevel 7
Badge +5

Hi @Shabrina Thanks for stopping by the community. I’ve added your post here where we have more information on how to request a refund. 

Life is a series of awkward moments separated by snacks.
S

Hi @Liz I have reached the support teams. Thank you for your help

M

 

I tried to delete the card information, but it was approved again. I request to cancel this as well.

 

Here's your Typeform invoice

Hi minjung yong,

Your invoice for your latest purchase is attached for your records.
 

  

Invoiced amount
$290.00

Status
Paid

  

Thanks for being part of our community.

 

 

P

Hi @Shabrina Thanks for stopping by the community. I’ve added your post here where we have more information on how to request a refund. 

Hi Liz i also did the same mistake with shabrina just yesterday. hope you can help me as well please. icant afford it. thats too much money for me as a student :(

Liz
Rank
Userlevel 7
Badge +5

Hi @Minjung I added your post here where we have more information on requesting a refund. 

@Pat Lontok You’ll need to use the link above to contact our support team who can help with a refund as well. 😀

Life is a series of awkward moments separated by snacks.
W

Hi there,

this morning I found a payment of more than 500€ for the annual subscription of this service.

I’m not a student anymore and all services connected to my student email should had been set off automatically. 
 

I wasn’t noticed about an incoming payment and I will not use anymore this service.

I’ve contacted the help center three times by the help centre form, but I’m still waiting them to answer back.

What can I do next?  

Liz
Rank
Userlevel 7
Badge +5

Hi @William pitera I’ve added your post here where you’ll find more information on requesting a refund. 

Life is a series of awkward moments separated by snacks.

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