We have a person within our organization who was formerly on the Notifications email list for a specific form. I have since removed her (about 3 months ago) but she still gets an alert or 2 each week… not on all submissions but sporadically. How to resolve this?
Answered
Unable to remove email alert
Best answer by Liz
Hm, if you’ve removed their email and published the forms, I can’t see anything else that would be sending the notifications. I would suggest contacting the support team here so they can test the notifications and log into the account to see what’s happening.
+5Hi
Hi, Liz - Thank you for the feedback. I have previously done as you mentioned here in terms of re-publishing this form, and our other 7 forms even though she was never connected with any of those. We also had a couple in our “retired” category which looked to have general call center emails associated with them. It’s possible, I suppose that her name / email could have been part of an older internal email group that was associated with one of these retired forms. However, the chance of these having an impact on an unrelated live form seems extremely remote.
I appreciate your thoughts.
-Tom
+5Hm, if you’ve removed their email and published the forms, I can’t see anything else that would be sending the notifications. I would suggest contacting the support team here so they can test the notifications and log into the account to see what’s happening.
Thanks, Liz - I have reached back out to Tech Support (which I think I did previously without a response).
+5Let us know what they say,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.