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Slow survey response on mobile

B

Hi community, 

I’m running a customer survey and its running very slow on mobile devices. I have tested on many different mobile devices and the response time has always been very slow. The survey is quiet long but not complex. I will have to switch to another tool if this can’t be improved, since my main target group will fill out the survey on mobile… even tough I like Typeforms. 

Is there anything that I can improve/change? 

Survey: https://pathfinderpro.typeform.com/to/OScKkCcR 

 

3 replies

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 14971 replies
  • April 2, 2025

Hi ​@Bill2293 Thanks for stopping by the community and sharing the link! That was definitely helpful. I tried out the form on my Safari browser on iPhone browser, and it didn’t seem too slow. That said, do you have the form embedded and/or notice the form slowness on certain browsers or devices? Thanks again!

Life is a series of awkward moments separated by snacks.
B
  • Bill2293
  • Author
  • Explorer
  • 2 replies
  • April 4, 2025

Hi Liz, 

I don’t have it embedded on my website. Desktop works fine, but mobile (Samsung Galaxy) is extremely slow. I tried to delete pictures, but that did not help. Could it be that I have too many questions?

Liz
Community Team
Forum|alt.badge.img+5
  • Liz
  • Tech Community Advocate
  • 14971 replies
  • April 22, 2025

Hi ​@Bill2293 Thank you! It’s definitely possible that it is because of there being too many questions. Do you know exactly how many you have added? Additionally, is the issue happening on Chrome on mobile? 

Life is a series of awkward moments separated by snacks.

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