Code for sharing a VA is not exporting | Community
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Question

Code for sharing a VA is not exporting

Toby12Test

Hey there, I get no code snippet when trying to share my VA. The button for getting the code is just black and nothing happens. Any help?

4 replies

Grace
Community Team
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  • Grace
  • Community Advocate
  • 2982 replies
  • May 10, 2023

Hey @Toby12Test thanks for stopping by!

Can you let me know how you’re sharing? Is it the iframe/widget embed code or the email embed code? If you could send a screen shot of what you’re seeing I will investigate what’s happening here! πŸ˜Š

If cauliflower can become pizza, you my friend can do anything
Toby12Test
  • Toby12Test
  • Author
  • Explorer
  • 1 reply
  • May 10, 2023

Both iframe / widget are like this (Button with no text) … clicking does nothing.

 

Grace
Community Team
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  • Grace
  • Community Advocate
  • 2982 replies
  • May 11, 2023

Hey @Toby12Test is this happening for all videoasks? Have you tried using a different browser? 

I’m going to chat to the support team and see why this might be happening. I’m testing it myself and the button option is working for me so will try to find out what could be causing this.

If cauliflower can become pizza, you my friend can do anything
Liz
Ex–Typefomer
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  • Liz
  • Tech Community Advocate
  • 15035 replies
  • May 24, 2023

Hi @Toby12Test Were you able to solve the issue? Let us know if you still need help! πŸ˜€

Life is a series of awkward moments separated by snacks.

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