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Business Account got downgraded although we paid

  • June 23, 2023
  • 1 reply
  • 17 views
B

Hey, anyone knows how to reach the support quickly? Typeform is an integral part of our product and we always enjoyed the great support. However although we paid via bank transfer 6 days ago the sub for our business account, our account got downgraded like we would have not paid.

Now, the big prob is that we cannot use the chat function as we have been downgraded and our ticket is unanswered since noon…

If anyone knows how to reach the support quickly please help as it is now damaging our business…

Any help appreciated.

Best answer by Liz

Hi @BenedictH Thanks for stopping by the community, and sorry to hear about your account. For any billing issues, you’ll need to contact our support team here since they’ll be able to access your plan and billing information. 

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john.desborough
Gabi Amaral
Phoebe VA
3 people like this
  • john.desborough
    john.desborough
  • Gabi Amaral
    Gabi Amaral
  • Phoebe VA
    Phoebe VA

1 reply

Liz
Ex–Typefomer
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  • Liz
  • Tech Community Advocate
  • 15035 replies
  • Answer
  • June 26, 2023

Hi @BenedictH Thanks for stopping by the community, and sorry to hear about your account. For any billing issues, you’ll need to contact our support team here since they’ll be able to access your plan and billing information. 

Life is a series of awkward moments separated by snacks.

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