Hi @Remind Learning Oh man, sorry for that frustration. 
If you haven’t already, do you mind trying to clear the cache and use the Chrome browser (if you aren’t already)? Sometimes these small adjustments can solve the issue.
Hi Liz,
Thanks for your swift reply. I’ve emptied out the cache and tried again. The result was the same, unfortunately. What else could we try?
Hm, that usually solves it. Do you mind sharing a video of what happens when you try to connect, @Remind Learning ? Thanks in advance!
Thank you, @Remind Learning ! I’ve shared this with the tech team to help me figure out what’s going on here. Hopefully I should have some more helpful info soon!
Hi Liz,
Thank you, hopefully the tech team can find a solution. I look forward to their response.
Hi @Remind Learning The tech team let me know they have an open bug for this issue. If you want to drop them a message here (and feel free to reference this post to speed things up), they’ll add you to the notifications to be alerted when the bug is fixed.
Hi Liz,
Where exactly should I leave my question? The link you sent takes me to a general help page, but I don't see a specific place to leave me question. It seems that I just end up on the same page where I asked you this question.
Could you send me a new link that will take me to the right page to leave my question?
Hi @Remind Learning On that help page is the link to contact support. You will want to fill out this form with as much information as possible in order to direct your question to the right team.
