I paid for an upgrade to Basic plan, but I'm unable to publish

  • 18 June 2022
  • 6 replies

I upgraded to Basic. The word ‘paid’ by all features part of a plan have disappeared, but I still cannot publish. The only extra features I used is the ‘file upload’ which the Basic Plan covers. Why am I unable to publish? There is no CSR number to reach out to… it’s starting to feel like this is a scam. Please help.


Best answer by john.desborough 18 June 2022, 13:39

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6 replies

Userlevel 7
Badge +6

@Chanel - you can contact Typeform Support at this link (there is no phone support, unfortunately)



What is the cost of a basic plan for average cost of a facelift thank you

Userlevel 7
Badge +5

Hey @Chanel! Were you able to get in touch with our support team? Hoping you can solve this as soon as possible!

@ebarrette2829 Hi! Do you have a question about Typeform? 😉

Yes, someone reached out via email. The issue was clarified and resolved.

Thank you,

Userlevel 7
Badge +5

Awesome, @Chanel! Can you share with us what was the solution to the issue? Thanks!

Me I upgraded to Basic. I receive invoice but The word ‘paid’ by all features part of a plan still appear “paid” and I still cannot publish. Nothing works. Why am I unable to publish? There is no chat to reach out ?