I upgraded to the Plus plan immediately after paying $29 for the basic plan. So I paid extra $30 because the plus plan is $59. I have not been upgraded or even given an invoice yet my card was charged for that amount. Is this a scam or what?
Answered
I really have an emergency but I can't reach the support (no answer yet after 24 hours...)
Best answer by Grace
Hi
We can double check that they have received your ticket, so will do that now 🙏
I saw you have created a couple of posts for the same issue so I’m going to add them in here so we can keep track of this in one conversation.
I upgraded to the Plus plan immediately after paying $29 for the basic plan. So I paid extra $30 because the plus plan is $59. I have not been upgraded or even given an invoice yet my card was charged for that amount. Is this a scam or what?.
+5Hi
We can double check that they have received your ticket, so will do that now 🙏
I saw you have created a couple of posts for the same issue so I’m going to add them in here so we can keep track of this in one conversation.
+5Hey
Let us know if there’s anything else we can help with in the meantime.
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