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Impossible to publish, after downgrading plan, because of features of superior plan

  • November 23, 2021
  • 1 reply
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A

Hi there ! 

I was in the Business plan. Downgraded to Basic plan. Now my form cannot be published anymore because of features that can be used only on the Business plan. 

How can I find the features from the superior plan that make my form impossible to publish ? 

Thank you very much !

Amina 

Best answer by Liz

Hi @Amina When downgrading your plan, you’ll need to remove the paid features on the form in order to publish it. When you try to publish the form, it should share a message with which features are in the form that need to be removed. 

Otherwise, you can view the features in your previous plan here. 

Hopefully this helps! 

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    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 15008 replies
    • Answer
    • November 23, 2021

    Hi @Amina When downgrading your plan, you’ll need to remove the paid features on the form in order to publish it. When you try to publish the form, it should share a message with which features are in the form that need to be removed. 

    Otherwise, you can view the features in your previous plan here. 

    Hopefully this helps! 

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