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Meta Preview changes not being saved

  • February 18, 2021
  • 4 replies
  • 406 views
M

I made a quizz and want to share it on facebook. I used a template to create my quizz, and on facebook the picture shown is the template cover - not my Welcome Screen.  Anyone knows where I can change this, or do I have to do everytrhing all over again:tired_face:

Best answer by Liz

Hi @Minna thankfully, you don’t have to start the whole form over again! All you need to do is update the meta settings in your form: 

 

and then update this in Facebook’s debugger tool here by clearing their cache/updating the settings.  

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    Mariana
    vickioneill
    Gabi Amaral
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      Mariana
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      vickioneill
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      Gabi Amaral

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • February 18, 2021

    Hi @Minna thankfully, you don’t have to start the whole form over again! All you need to do is update the meta settings in your form: 

     

    and then update this in Facebook’s debugger tool here by clearing their cache/updating the settings.  

    Life is a series of awkward moments separated by snacks.
    Mariana
    john.desborough
    2 people like this
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      Mariana
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      john.desborough
    J
    • JessPerno
    • Explorer
    • February 19, 2021

    Hey all, 

    I’m trying to publish my typeform to social (facebook) and the thumbnail nor the description seems to be pulling in from the window where I added those changes…. 

     

    Help!??!

    Mariana
    1 person likes this
    • Mariana
      Mariana
    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • February 19, 2021

    Hi @JessPerno ! Thanks for dropping by the community. I merged your post over here, which has some steps to solve the issue! (Updating the title of this shortly, too, so it’s easier to find.)

    Let me know if the steps above don’t work!

    Life is a series of awkward moments separated by snacks.
    Mariana
    1 person likes this
    • Mariana
      Mariana
    picsoung
    Typeform
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    • picsoung
    • Developer Advocate @ Typeform
    • February 23, 2021

    If you followed @Liz explanations and it’s still does not appear as you want in Facebook or other social networks, it might be because they have cached an old version of your form.

    You can use Facebook Graph Debugger tool to force a refresh and get the latest version. If it does not solve it, the issue might be somewhere else 🤔

    Gabriel
    Liz
    Mariana
    4 people like this
    • Gabriel
      Gabriel
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      Liz
    • Mariana
      Mariana
    • john.desborough
      john.desborough

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