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Typeform Embed shows whitespace on AMP

  • 8 February 2022
  • 15 replies
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Hi Typeform Community and Experts!

 

I have embedded Typeform on my blog pages.

Some examples:

https://blog.cashfree.com/integrated-payment-system/

https://blog.cashfree.com/what-is-a-payment-gateway-india/

 

 

It works perfectly fine on laptop and non-AMP mobile version.

 

However, on the AMP version, it just  shows a whitespace where the Typeform embed should have been. 

Exhibit A:

 

Hwow can I fix this? Please help.

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Best answer by Liz 9 February 2022, 19:11

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Hi @eteedubey Welcome to the community! Happy to have you here. 

I tested the links you sent, but I wasn’t able to reproduce the issue. Do you have different links/locations that the embed is located where you’re experiencing this issue? 

 

 

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Hi Liz,

Thanks for your reply, great to be here!
 

Are you testing the blog link on the AMP version?

Like I mentioned, the embed is functioning normally otherwise. However, if a user uses the AMP version of the blog, it just shows a whitespace instead of the embed.

 

Here is the AMP link (to be tested on mobile) + screenshot for your reference. 

 

https://www.google.com/amp/s/blog.cashfree.com/integrated-payment-system/amp/

 

 

Hi Liz, 

You can try the following steps to reproduce the issue that we are facing 

Step1: visit link “https://blog.cashfree.com/integrated-payment-system/amp/” on mobile device

This will open the amp version of the webpage, where the Typescript is showing white space 

Else 

Step2: As etee mentioned Visit this link on Mobile device “https://www.google.com/amp/s/blog.cashfree.com/integrated-payment-system/amp/
 

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Hi @eteedubey @Vinayak Purshan Thank you! I tried using the links above, and I’m still able to see the form. Are you able to try on a different device to see if the same issue occurs? 

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Hey @eteedubey and @Vinayak Purshan! Did you have time to try the links in a different device? That'd be important so we can understand this behaviour! Hope you have a great day! :pray_tone2:

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Hi @eteedubey ,

 

I may be missing something? Is there AMP support for Typeform? We’re also looking for something like that. 

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No AMP support. It still  shows whitespace. 

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@eteedubey I’m not sure why you’re seeing a whitespace - I do see your Typeform inside an AMP-iframe. 

 

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It is visible on MOBILE version.

However not on AMP MOBILE VERSION.

 EXample: “https://www.google.com/amp/s/blog.cashfree.com/integrated-payment-system/amp/
 

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This is what I’m seeing. It seems to work. It doesn’t show up for you?

 

 

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are you opening this exact link in mobile or laptop?

 

it will show up on laptop, NOT mobile… 

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So I Checked this as well. it works (Chrome, Android). 

 

 

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this is not adding up...its not visible on Google AMP version for me
tried through various mobile devices to double check… its not visible ... 

 

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folks - raise a help ticket with Typeform Support to get a second vector of support - they may be better equipped to help address than in this peer-based group. 

just a thought

 

des

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Please update when (if) the official support gets back to you. I’d love to get their input. 

The only difference I can think of between us is the geo. Other than that I don’t any other candidates for whey it’s working for me and not for you. 

I came here to understand if Typeform work in AMP. I think the answer is yes, but we’ll have to build the integration ourselves - they don’t provide a built in AMP compatible tag. 

FYI - if you’ll require further AMP development, that’s what we do - we turn sites into AMP compatible and manage everything: ampify.io

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