Skip to main content
Question

Unable to publish even after upgrading the plan


I’ve upgraded to a Pro account but still can’t publish my form - still receiving the msg that says I need to upgrade. So frustrating !

6 replies

Mariana
Ex–Typefomer
Forum|alt.badge.img+5
  • Ex–Typefomer
  • 679 replies
  • April 7, 2021

Hey @Inara. Welcome to the Typeform Community! :hugging:

 

Once you try to publish it, Typeform will always tell you the reason and the feature that stops you from publishing your form. Can you share a screenshot showing the message you see? I'll be happy to take a look and clarify what this means :) 


  • Navigating the Land
  • 3 replies
  • August 20, 2024

Same issue here, can somebody help please?


  • Navigating the Land
  • 3 replies
  • August 20, 2024

 


john.desborough
Forum|alt.badge.img+6
  • Certified Partner & Champion
  • 5214 replies
  • August 20, 2024
JensMeeus wrote:

 

@JensMeeus - what it says in the message is that you are using a ‘premium design theme’ ie the look and feel of the template/form. 

you need to be on a different plan to use that feature… you will have to change the design template to something that is not part of the ‘upgrade required’ set. 

des


  • Navigating the Land
  • 3 replies
  • August 21, 2024

Hey John, I’ve paid for an upgrade yesterday and still can not publish…?

 


john.desborough
Forum|alt.badge.img+6
  • Certified Partner & Champion
  • 5214 replies
  • August 21, 2024

@JensMeeus - it sometimes takes Typeform 24-36 hours to get the upgrades pushed out to the accounts.. 

hopefully you have it by now

 

des


Reply