anonymous replies help

  • 16 July 2023
  • 1 reply



I just received my first testimonials and a couple are anonymous. And they aren’t showing up at all. Wondering if it’s something I’m doing on my end or if they just are having trouble loading …


1 reply

Userlevel 7
Badge +5

Hey @Joshua Hamilton welcome to the community! 

If you see an anonymous response it means someone landed on your videoask and started interacting, but they didn’t leave their contact information, so the response gets labelled as anonymous. 

At what point do you have the contact form enabled? It could also be that people are getting to the “leave a video” step and then dropping off without completing it. This “partial response” will still appear in your inbox. 

Hope that helps, but let me know if you have more questions 😊