Is there a way for the respondents screen to fit the whole video? It is cropped now but records in 16x9.
Best answer by andrew_videoask
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Can I disable auto cropping for respondent?
Userlevel 1
Userlevel 7
+5
Hi
Userlevel 1
They are using the device/web cam. I would like them to be able to see the entire screen that is being recorded. And I would like to record a full 16x9. But now they can only see the narrow cropped area when they are recording.
Userlevel 7
+5
Hey
It could be worth advising people to record in landscape if they’re responding via a mobile 🤔
Userlevel 1
No, they are not recording on the phone. Pls see the two images attached. The first is the recording screen. You can see that the image on the left is not cropped and the respondent’s image on the right is. The image below that is this same video downloaded. You can see that it is not cropped. So the respondent is not able to see the entirety of the frame that is being recorded. Is there anyway to not crop the image while recording?
Userlevel 7
+5
Ah I see
When you create a step within a videoask you have the option to “fit video” so it doesn’t crop it (as in the first image) but if you’re responding to a videoask, you don’t get that option.
Userlevel 1
I gather there is no solution to my question?
Userlevel 7
+5
Hi
I can see why this would be useful both for you, as a creator, and for respondents. There’s definitely a benefit to giving respondents full transparency as to what is being recording within the frame.
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