Hello - New Contacts Not Being Displayed But Shows as Part of the Total Contacts (on top) | Community
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Hello - New Contacts Not Being Displayed But Shows as Part of the Total Contacts (on top)

Rey De Los Santos

Hello All, 

 

We are new to VA.  It appears to allow us to add a New Contact but the New Contact is not being displayed.  On top it shows a total of 10 Contacts but only 6 are displayed.  I cannot seem to find a solution in the self-help or community forum.

 

Thanks so much.

 

rey

 

Best answer by Grace

Hey @Rey De Los Santos welcome to the community and to VideoAsk! There were a few issues happening yesterday that had slowed some of the functionalities down on the platform - it should all be working as normal now though 🙏

Let us know if we can help with anything else!

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    4 replies

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14923 replies
    • June 29, 2023

    Hi @Rey De Los Santos Oh this is strange. This might be a dumb question, but were any responses/contacts deleted? 

    @andrew_videoask might also have an idea of what’s happening. 

    Life is a series of awkward moments separated by snacks.
    Rey De Los Santos

    Hello.  I think it was fixed after I returned from an errand.  So, no complaints here.  

     

    Thanks for the help.

     

    rey

    Grace
    1 person likes this
    • Grace
      Grace
    Grace
    Community Team
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    • Grace
    • Community Advocate
    • 2632 replies
    • Answer
    • June 30, 2023

    Hey @Rey De Los Santos welcome to the community and to VideoAsk! There were a few issues happening yesterday that had slowed some of the functionalities down on the platform - it should all be working as normal now though 🙏

    Let us know if we can help with anything else!

    If cauliflower can become pizza, you my friend can do anything
    Liz
    1 person likes this
    • Liz
      Liz
    LeeW
    • LeeW
    • Explorer
    • 1 reply
    • July 5, 2023

    I’m having a similar problem today. New videoask interactions are not triggering and contacts are not being added.

    Grace
    1 person likes this
    • Grace
      Grace

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