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Hello - New Contacts Not Being Displayed But Shows as Part of the Total Contacts (on top)

  • June 29, 2023
  • 4 replies
  • 77 views
Rey De Los Santos

Hello All, 

 

We are new to VA.  It appears to allow us to add a New Contact but the New Contact is not being displayed.  On top it shows a total of 10 Contacts but only 6 are displayed.  I cannot seem to find a solution in the self-help or community forum.

 

Thanks so much.

 

rey

 

Best answer by Grace

Hey @Rey De Los Santos welcome to the community and to VideoAsk! There were a few issues happening yesterday that had slowed some of the functionalities down on the platform - it should all be working as normal now though 🙏

Let us know if we can help with anything else!

    4 replies

    Liz
    Ex–Typefomer
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    • Liz
    • Tech Community Advocate
    • June 29, 2023

    Hi @Rey De Los Santos Oh this is strange. This might be a dumb question, but were any responses/contacts deleted? 

    @andrew_videoask might also have an idea of what’s happening. 

    Life is a series of awkward moments separated by snacks.
    Rey De Los Santos

    Hello.  I think it was fixed after I returned from an errand.  So, no complaints here.  

     

    Thanks for the help.

     

    rey

    Grace
    Grace
    Community Team
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    • Grace
    • Community Advocate
    • Answer
    • June 30, 2023

    Hey @Rey De Los Santos welcome to the community and to VideoAsk! There were a few issues happening yesterday that had slowed some of the functionalities down on the platform - it should all be working as normal now though 🙏

    Let us know if we can help with anything else!

    If cauliflower can become pizza, you my friend can do anything
    Liz
    LeeW
    • LeeW
    • Explorer
    • July 5, 2023

    I’m having a similar problem today. New videoask interactions are not triggering and contacts are not being added.

    Grace

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