I’ve had zero complaints about Typeform up until right now.  The platform has had its growing pains, but there has always been good support and it felt like the value was there for what I’ve been paying over the years.

You added the ability to capture partial responses, and that is incredible.  It’s easy to drag and drop into place - it’s an exceptional value add to Typeform’s current offering.

But, to use it on a form that also uses logic requires me to upgrade to a plan that costs more than 3.5x what I pay right now.

Logic is the reason that I’ve excitedly promoted your company and talked other people into moving their surveys to Typeform for years.  Logic is the edge that Typeform has over every other similar service on the market. 

To require me to not use your best feature in order to capture partial responses is an arbitrary limitation that serves no purpose except to force me into upgrading my plan.

Even if I were to upgrade, the number of partial responses I could capture is limited by the total number of responses I already pay for each month.  I’m already paying for the extra bandwidth these partial captures would use, you’re just arbitrarily blocking the functionality.

I might understand the limitation if I was simply unable to add a partial capture point within the split logic of a question without upgrading, however, if there is any logic used anywhere in the form, I cannot use partial captures without upgrading. 

Even if the capture point is between 2 questions that do not use logic of any kind, but there is logic somewhere else in the form, I cannot use a partial capture without upgrading.

Were you guys recently sold, or is there a new owner?  This is the kind of stuff that happens when a good company comes under the control of someone who decides to abandon the pursuit of delivering an excellent product and customer experience, and instead focuses solely on maximizing profits.  It’s sad. 

Still a customer, no longer a fan.