Currently, when connecting a Typeform to Slack, HubSpot, or other platforms, integrations rely on the individual user’s authorization token. This creates a serious limitation:
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If that user leaves the company or their account is deactivated, the integration breaks.
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To prevent this, organizations often rely on a single “integration owner” who must log in and set up every integration for all Typeforms. This is inefficient and fragile.
Proposed solution:
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Introduce a Master Authorization Setting, tied to a designated “master account” or “service account.”
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This account would supply a single, persistent authorization token that other users and integrations in the workspace could leverage.
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Admins could manage and rotate this token securely without being dependent on one individual user’s login credentials.
Why this matters:
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Reduces risk of broken integrations when team members leave.
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Simplifies management by removing the need for one person to connect every Typeform.
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Aligns with best practices in other SaaS tools that support service accounts or master integration tokens.
Impact:
A Master Authorization Setting would make integrations more reliable, reduce operational overhead, and improve security for organizations managing multiple Typeforms and connected apps.
