Basic Plan

Hi @kimw Do you happen to be on our Free plan? With our Free plan, there is a limited amount of forms. 

If you wouldn’t mind sending a screenshot of what you’re seeing and the plan you’re on in the billing section of your account, that would be handy!

The top picture is what my account says.  The bottom picture is what typeform advertises as the benefits of different plans.  The free version has unlimited typeforms.  I just need to know why my free plan does not have unlimited typeforms.

Thanks. 

Will I be able to use any of the typeforms from my original account?

Hi @kimw You should be able to use the forms in your original account, though it will still be restricted to the plan that you’re on in that account. 

@kimw do you mean transferring the typeforms from your original account to the new one ? 

@Liz  is that possible at all? 

@kimw @Gabriel - a support ticket to the support team ( this link here ) requesting the migration of typeforms from account to account. The support team will verify on both sides and then move the forms. 

des

Thank you,

When should I give you the second account information?

Kim

@kimw - you need to include all that information onto the support request details. including the account names, the email address of the holder for each account, etc. and tell them what you need help with. 

the process that i have seen is that Typeform support (which is separate from this community) will send an email out to both account holders to confirm and then they will do the move. 

des

Excellent!  Thank you for your clarification.