Intercom Inbox Automation | Community
Skip to main content
Question

Intercom Inbox Automation


Hi community!

With the Intercom integration, follows a function where responses automatically gets sent to the Intercom Inbox. This is a neat function if you have 10-20 responses, but it’s an awfull function if you get 100’s… That’s my case.

 

Intercom also has a Automation function, but since the respondents answers appears as an internal note, sent by myself, it doesn’t trigger Intercom automation.

 

Does anyone have some advice on how to either get rid of the Inbox function or get the automation working?

Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • March 26, 2021

Hi @Borso Thanks for stopping by! Our integration doesn’t have an option to trigger an automation or turn off the inbox function, but would you mind providing some more insight on what you’re looking to do? This may help us think up some workarounds for you. :grinning:


  • Navigating the Land
  • February 7, 2022

I am with Borso on this. I don’t need the responses in the customer’s profile in Intercom OR if they do add as a note, it would be more beneficial to not have this open a conversation. Thank you! 


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • February 9, 2022

Thanks, @SarahDrennan ! 

Adding @kabir.mathur here for feedback. :grinning:


Reply