I’m creating a customer survey where I ask my customers to rate (1-5) different areas of my service (coms, speed, quality, understanding). If the rating is 3 or higher, I send them to the next question but if it is lower than 3, I want to ask for more info, then send them to the next question. I’ve tried this but keep getting an error “You can't jump back to a skipped question or a different question branch.” for wanting to go to the next question after each “more details” question.
Any help on how the logic should be set up would be helpful. Thanks!
Answered
Follow up question if low rating
Best answer by vjhendrickx
Thank you. My questions were just in the wrong numerical order.
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