email info is missing in the download results | Community
Skip to main content
Question

email info is missing in the download results


Hi!, I’m really baffled as to why the customer details section which includes, email, (the main reason for the survey)  isn't showing up in the results page

instead of the email, the field appears with information like this “d5kj9jzaxp6r8qggd5kj8jlx9o1lty4j”, same problem in CSV or Excel

Thanks for the support!

2 replies

Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14904 replies
  • May 21, 2024

Hi @Miren Could you share a screenshot of what you’re seeing in the results as well as the URL of your form? Thanks in advance!


Grace
Community Team
Forum|alt.badge.img+5
  • Community Advocate
  • 2593 replies
  • May 29, 2024

Hi @Miren how’s it going? Do you still need some help with this one? Don’t forget to share some more details so we can take a look at what’s happening 😊


Reply