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wrong email getting notified


Hey there, 

I changed my email on file and now when someone completes my type form it's sending the notification to my old email which I'm going to be deactivating soon. Has anyone experienced this? maybe there is a toggle email notification or something that I am missing.

Any help would be greatly appreciated :)

5 replies

Liz
Community Team
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  • Tech Community Advocate
  • 15035 replies
  • June 12, 2024

Hi @Cole_ozzy Happy Wednesday! Have you also updated the email address in the follow-up settings for each form? 


  • Author
  • Explorer
  • 2 replies
  • June 12, 2024

I don’t think I did. How do I do that? 


john.desborough
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  • Certified Partner & Champion
  • 5317 replies
  • June 12, 2024

@Cole_ozzy - click on the gear icon and then choose Follow-ups … and check to see what exists… edit the email address there.. 

if you did this in an older iteration of typeform, then it would have been notifications at the time.. follow-ups replaced the notifications

 

des


  • Author
  • Explorer
  • 2 replies
  • June 12, 2024

Ok awesome I’ll take a look when I get home. Thank you :) 


Liz
Community Team
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  • Tech Community Advocate
  • 15035 replies
  • June 13, 2024

Let us know if you have any trouble setting it up, @Cole_ozzy !


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