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Insights error

  • September 24, 2021
  • 8 replies
  • 102 views
T

Hi Community,

 

all of my typeforms show the same error when I try to get the insights: 

“We can't see the big picture right now

Sorry, this is embarrassing—but your data is safe. <a href="">Refresh</a> the page or come back later”

 

I used the insights all time time and find them very helpful. I definitely need to see where people leave. Since last week there is this annoying error. I noticed before that there suddenly was a problem with showing the insights of the actual day. Now it`s a total failure. 

Best answer by Trypeform

Hi Liz,

happy to see that since yesterday the insights work again! So I assume the problem is solved and I can check all my stats now ;)

Thanks

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8 replies

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 14923 replies
  • September 24, 2021

Hi @Trypeform Thanks for stopping by! Are you seeing this issue when you try to filter down the results? Or just in general? 

Regardless, I would suggest reaching out to our support team, as they have a bug currently open for this for filtering the results insight. You can contact them from your account here, and they’ll be able to update you on the status of the bug. 

Life is a series of awkward moments separated by snacks.
T
1 person likes this
  • T
    Trypeform
T
  • Trypeform
  • Author
  • Explorer
  • 3 replies
  • September 24, 2021

Hi Liz,

I see this issue when I try to see the insights. It shows the overview for half a second and switches directly to “we can`t see… “ 

I did contact them yesterday but haven`t heard back in any form, either with a ticket or any other reply. 

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 14923 replies
  • September 27, 2021

Hi @Trypeform Our support team hasn’t seen a ticket come in from the email address on your account. Did you happen to submit it under a different email than the one on your account? 

Life is a series of awkward moments separated by snacks.
T
  • Trypeform
  • Author
  • Explorer
  • 3 replies
  • September 27, 2021

Hi Liz,

No, it was the same email I use for my account. 

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 14923 replies
  • October 1, 2021

Hm, could you DM me the email on your account? Happy to see if it’s different than the one we have for you, @Trypeform !

Life is a series of awkward moments separated by snacks.
T
  • Trypeform
  • Author
  • Explorer
  • 3 replies
  • Answer
  • October 1, 2021

Hi Liz,

happy to see that since yesterday the insights work again! So I assume the problem is solved and I can check all my stats now ;)

Thanks

Gabriel
Ex–Typefomer
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  • Gabriel
  • Community Team
  • 857 replies
  • October 1, 2021

Thanks for the heads up @Trypeform . Cool name by the Way 😆

"If you think you are too small to make a difference, try sleeping with a mosquito".
Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 14923 replies
  • October 1, 2021

Wahoo! Glad to hear, @Trypeform !

Life is a series of awkward moments separated by snacks.

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