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Responses in a required matrix question

  • September 27, 2021
  • 3 replies
  • 81 views

MY responses are coming in but excluding answers to a required matrix question.

I urgently need assistance please as this is a key question in my survey.

Is there no Typeform support service?? I have a paid account.

KInd regards,

Melissa

3 replies

Gabi Amaral
Ex–Typefomer
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  • Ex–Typefomer
  • 1776 replies
  • September 27, 2021

Hey @Melissa! Welcome to our Community! :wave_tone2:

I'm sorry you're having this issue. I've seen that you've already sent a ticket to our Support team. Just wanted to let you know that it's on our radar and we'll make sure to solve your issue as soon as possible!

Have a great week! :blush:


  • Author
  • Explorer
  • 3 replies
  • September 27, 2021

THanks

I'm seeing the answer if I access the responses from my Typeform account but not in the repsonse that is automatically emailed to me once the response is submitted. Urgently needing assistance please.


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • 15035 replies
  • October 5, 2021

Hi @Melissa were you able to reach our support team? :grinning:


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