Help - I can’t find my survey results? Has anyone else had this? | Community
Skip to main content
Question

Help - I can’t find my survey results? Has anyone else had this?


I upgraded to paid Typeform plan, send survey out, initially saw responses coming in.  Now when I log on my account shows as the Free Plan and I can’t see my survey or results.  I’ve messaged contact help centre. Has anyone else had this problem? Please say they will find my results for my research…….

10 replies

Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 15013 replies
  • January 12, 2022

Hi @HFarmer Thanks for stopping by the community! Did you happen to create the form under a different workspace than the one you’re looking at? 


Gabi Amaral
Ex–Typefomer
Forum|alt.badge.img+5
  • Ex–Typefomer
  • 1777 replies
  • January 19, 2022

Hey @HFarmer! Hope you're having a nice day. Were you able to talk with our support team? What did they say? Don't forget to send an update here! :wink:


  • Navigating the Land
  • 1 reply
  • February 20, 2023

Hello I created a survey and now I can not see it or check the responses. 

https://spxibyvrlvm.typeform.com/to/mwKC1GpQ

 


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 15013 replies
  • February 21, 2023

Hi @palommeh Thanks for stopping by! I’m able to see the form you posted. Do you know if respondents have clicked the submit button? If not, their answers won’t be recorded in the Results page


  • Navigating the Land
  • 1 reply
  • May 23, 2024

I have also had this problem. I cannot see or download any responses. Just a blank page. I know people have answered because responses are in the summary section. I can only view the responses in my connected Google Sheet in Google Drive but I at least want the option to view them in Typeform and download them separately if I need to. This has only started happening today.


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 15013 replies
  • May 23, 2024

Hi @djprescott77 Do you mind trying to clear the browser cache and cookies to see if that solves the issue? Thanks in advance!


Hi @Liz we’re experiencing the same issue that @djprescott77 has. It’s temporarily fixed as we can access it through an incognito window (fyi we’re using MS Edge). However, the usual browser remains blank after clearing the cache and cookies.


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 15013 replies
  • May 28, 2024

Hi @WorkProMarketing Hm, usually clearing the cache/cookies does the trick. If that’s still not working, I would contact our support team here to see if they can help figure out why it won’t load for you. 


  • Navigating the Land
  • 1 reply
  • January 9, 2025

I had initially used the Free version of Typeform to create a survey that I ended up wanting to use. So, I paid for a subscription. I opened the survey in November, I could see responses coming in in December, now I do not see any of the results. This project is very time sensitive, so I am freaking out. Additionally, I can’t log into my paid account, only the free one.

 


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 15013 replies
  • January 21, 2025

Hi ​@drkate98 Thanks for stopping by the community. If you haven’t already, I would definitely suggest contacting our support team here. They have access to the logins and can help with finding your account/logging you in!


Reply