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Answered

Exports seem to be broken

  • February 14, 2022
  • 5 replies
  • 112 views

When I export the responses of my survey, it will just not export all questions but leave the last e.g. ten questions. This is only the case since today, before there was no issue in getting the WHOLE data as csv or excel file. Is the platform buggy right now? anyone else has this issue? Like that I cant export the results, not even if I only export one answer. There will always be missing many answers. 

 

Greetings

Adrian 

Best answer by john.desborough

@adrian degode - raise a help ticket at this link 

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5 replies

  • Navigating the Land
  • 2 replies
  • February 14, 2022

I’ve just noticed this too … I usually CSV export weekly, just noticed today. In my case, the 1st field, which is usually a typeform ID, is being replaced with one of my other fields.

It is currently unusable


im rather new to the typeform community and I couldn’t find any direct customer support. Is there a way to get help on this directly? its quite critical as I cant use my data anymore..


john.desborough
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  • Certified Partner & Champion
  • 5318 replies
  • Answer
  • February 14, 2022

@adrian degode - raise a help ticket at this link 


  • Navigating the Land
  • 2 replies
  • February 16, 2022

looks like this was sorted yesterday, got a reply from support saying the bug was resolved

 

thanks:muscle:


Gabriel
Ex–Typefomer
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  • Community Team
  • 857 replies
  • March 3, 2022

Thanks for your confirmation @eoinverling  !


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