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Notification via e-mail not sent

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Hi, even if I set the email notification to send it works for awhile but it just stops sending me notification of completed surveys. It's funny because if I switch to a new email or put my personal, it works great. Please can someone help me understand if exists any block in quantity to send notification our something like that.

We already talked to google with our admin account and the email is normal without blocking

 

Best answer by Liz

Hi @André Guedes The best thing to do would be to contact our support team directly, as they can see if the email is being blocked in the backend. 

Additionally, you’ll want to be sure any changes to your form are published. 

You can contact the support team from your account email here. 

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Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 14971 replies
  • Answer
  • March 21, 2022

Hi @André Guedes The best thing to do would be to contact our support team directly, as they can see if the email is being blocked in the backend. 

Additionally, you’ll want to be sure any changes to your form are published. 

You can contact the support team from your account email here. 

Life is a series of awkward moments separated by snacks.
Gabi Amaral
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  • Gabi Amaral
    Gabi Amaral
Gabi Amaral
Ex–Typefomer
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  • Gabi Amaral
  • Ex–Typefomer
  • 1777 replies
  • March 30, 2022

Hi @André Guedes! Hope you're well!

Were you able to publish any changes you've made to your form? Moreover, let me know if you reached out to our support team and what did they say! Hoping you were able to solve this! 😉

Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)

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