Can i reactivate my survey when upgrading my response limit | Community
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Can i reactivate my survey when upgrading my response limit


Hi, does anyone know if i reactivate my survey when upgrading my response limit or does it only apply on future surveys?

Best answer by Liz

Hi @ameliek Yes, you should be able to re-open your typeform once more responses are purchased. If you have any trouble re-opening the form, let us know. ðŸ˜€

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Liz
Community Team
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  • Tech Community Advocate
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  • Answer
  • June 22, 2022

Hi @ameliek Yes, you should be able to re-open your typeform once more responses are purchased. If you have any trouble re-opening the form, let us know. ðŸ˜€


Gabi Amaral
Ex–Typefomer
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  • Ex–Typefomer
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  • June 29, 2022

Hello @ameliek! How are you doing today? 

Were you able to re-open the form after upgrading your plan? Let us know if you did and if it's working fine. Hoping it is! ðŸ˜‰


Hi! I went from 50 -250 responses overnight so I didn't have time to upgrade. Now it says my form is closed, but I turned on the auto upgrade feature. Can I still reopen my type form and continue? Also next to my number of responses under results it shows 250 (which was the limit) but has +180 in green next to that. What does that mean?


Liz
Community Team
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  • Tech Community Advocate
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  • July 15, 2024

Hi @lindalefloraltara Wow congrats on all of the responses! (I think that’s a good thing.)

Yes, you can still re-open it! You most likely just need to do so manually following these steps (however, you’ll set the form to open, not closed). 

The +180 means that you had +180 additional responses from the previous time you viewed your results. ðŸ˜€


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