Submissions & Responses not matching up - is there a delay? | Community
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Submissions & Responses not matching up - is there a delay?

  • September 22, 2022
  • 4 replies
  • 94 views

Hi, 

 

Is there some kind of delay between when submissions are successfully showing up in responses? I did NOT delete any responses, even test responses. Why is there a discrepancy across my submissions (4) and responses (1)? Is there some kind of delay between submissions and responses being logged?

 

When I submitted my first response, it was initially 1 submission, 0 responses, but after a few minutes, it showed up in responses. It’s been more than 10 minutes for other submissions, but they’re not showing up in my responses. Is there a bug or issue today? 

 

 

Liz
Community Team
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  • Tech Community Advocate
  • September 23, 2022

Hi @matchalatte Happy Friday! Have you deleted any responses? If so, this number will update in the “Responses” tab, but it won’t update in the “Insights” tab.


Gabi Amaral
Ex–Typefomer
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Hey @matchalatte! Let us know if you deleted any responses, this would certainly explain why the numbers are different! 😊


I am having this issue.  12 subsmissions and 3 responess. I am definitely not deleting any responses.  

Have not seen this issue before with any of our other Typeforms.  

Can someone from Typeform provide guidance?

 

 


Grace
Community Team
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  • Community Advocate
  • May 9, 2024

Hey @Taichi Hobbs thanks for stopping by the community 😊

The only reason that number should be different is if responses have been deleted, if that’s not the case I would recommend contacting our support team here so they can look into what’s happened. 


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