Hi,
I’m not able to publish a survey I made, I get this message instead.
I don’t understand. I have 3 Logic Jumps in my survey, which the plan I subscribed to - Essentials- allows.
Can someone help me? How can I contact Typeform support? I haven’t been able to find it anywhere on the website.
Thank you,
Francisco
Best answer by Mariana
Hello everyone!
Sure thing! Logic jumps are counted for each condition you create. In the image below you can see exactly how these are counted:
In case it's a question with 2 paths, for example, you can create only one condition to send the respondent to a different question. And leave the other fields blank because if the first condition isn't matched, then the respondent will go to the next question which doesn't require a logic jump.
Example here:
Q1. Do you want to receive our e-mail communication? Options: Yes / No
If [no], jump to Q3 - other question not related to the e-mail
Then, if the respondent says "Yes", s/he will be redirected to Q2:"What's your email then?" because the condition you set up in Q1 was specific for "No" answers. This way, you have 2 paths and only one logic jump.
Let me know if it's clearer!
+6can you take a screenshot of your logic jumps in the builder? this will help us trouble shoot (both from the users like me and the Typeform Community advocats)
thanks
des
+6@
Here is a screenshot.
After my post, I found this article on how Logic Jumps are counted.
In my opinion, it doesn’t make sense that a Logic Jump might be counted several times if you have 2 options. I have changed my survey to eliminate the second option in each Logic Jump and now it works. It still looks like the screenshot I posted before which reinforces my opinion that Logic Jumps are not being counted correctly…
+6
des
+5Hello everyone!
Sure thing! Logic jumps are counted for each condition you create. In the image below you can see exactly how these are counted:
In case it's a question with 2 paths, for example, you can create only one condition to send the respondent to a different question. And leave the other fields blank because if the first condition isn't matched, then the respondent will go to the next question which doesn't require a logic jump.
Example here:
Q1. Do you want to receive our e-mail communication? Options: Yes / No
If [no], jump to Q3 - other question not related to the e-mail
Then, if the respondent says "Yes", s/he will be redirected to Q2:"What's your email then?" because the condition you set up in Q1 was specific for "No" answers. This way, you have 2 paths and only one logic jump.
Let me know if it's clearer!
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