Hubspot "Connect" button doesn't trigger authentication | Community
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Hubspot "Connect" button doesn't trigger authentication


According to the setup guide (https://www.typeform.com/help/a/hub-spot-integration-installation-and-setup-360029578071/), once “Connect” is clicked, it should start the HubSpot Authenticate process. But clicking on it once does nothing for me. Clicking on it another time, goes to a full HubSpot integration page, and I can click “Connect” there. However, it then immediately returns to previous page with an error about a form not being published.

The error is a red herring for sure. HubSpot was never authenticated, so it can’t do anything.

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Best answer by john.desborough

@DreamyRay - have you published your typeform yet? if the form has changes that have not been published then you might get that error ...just checking

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john.desborough
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  • November 10, 2023

@DreamyRay - have you published your typeform yet? if the form has changes that have not been published then you might get that error ...just checking


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  • November 10, 2023
john.desborough wrote:

@DreamyRay - have you published your typeform yet? if the form has changes that have not been published then you might get that error ...just checking

That was it! Thank you. I had thought it made sense to do all changes and settings, including integrations, and then Publish. Publishing the Typeform first, and then try to connect worked.


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