Chat close Icon ("x") is overlapping on mobile devices (only Android)

Hello @cd_schade can you please share the embed code you are using? And also the website where you embed (if you can)?

PS: I just tested chat popover embed code (copied from typeform share page) and it worked on an Android device just fine. Maybe you have a conflicting CSS in your website that affects the close button?

Hi @mathio - of course!

<div data-tf-popover="jCas2KHm" data-tf-button-color="#CBFF2F" data-tf-tooltip="Wähle Deine Krankenkasse aus" data-tf-chat data-tf-medium="snippet" style="all:unset;"></div><script src="//embed.typeform.com/next/embed.js"></script>

The Website is: www.cyberpraevention.de - we are currently not using the form, because of the described issue. If you want me to activate it temporary, let me know.

Thanks in advance!

Thank you.

I have placed your embed code into an empty page and it works fine: 
https://shimmering-square-foxtrot.glitch.me/

Something in your website is most likely overriding typeform CSS. If you want me to have a look please activate the form on your page (eg. on a non-public page not to affect your customer experience).

please have a look here (with Android mobile device): 

https://www.cyberpraevention.de/kurs/diabetespraevention/

@mathio - you were right! The cookie consent plugin somehow blocked the script. We were able to reproduce it in Desktop (with mobile simulation). We’ve added data-cookieconsent="ignore" to the script, so it gets loaded every time. No it is working as expected. This means the cookie consent worked only in mobile.

For others having the same issus: the cookie consent plugin we are using is: https://www.cookiebot.com/

Thank you very much @mathio! You saved my day!

I think i have seen this behavior before 🤔 I will do some research if there is something we can do on our part to facilitate this in future.

Happy you got this working, @cd_schade!

Btw, your form looks great on your website. Can you tell us a little bit more about why do you need to use Typeform? Is this one the only form you've built?

Have a nice day! 

Hi Gabi,

thank you! ..

We have multiple online health/prevention classes which we are providing for different public health insurances. We are using the form to route the user to the right landing page.

I use typeform for many other cases - as a chatbot/routing tool but also as questionnaire/form to collect data in our application (via webhook). I love it!

Kind regards.

cd_schade