Typeform variables not synching with custom properties on Hubspot? | Community
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Typeform variables not synching with custom properties on Hubspot?


I created custom properties under “contact information” on our Hubspot CRM. When I went to sync these properties with questions from our typeform response, I matched them up with the properties i made in our Hubspot. However, when I fill out the typeform, a new contact is being created in Hubspot showing the contacts name and email but it does not show the other custom properties. Rather, it shows a message “Contact submitted Please don't modify | Created by Typeform (ID: lT5YO5XP-v2-exNgr) on Best Fit Form. No properties updated.” I included a screenshot of how I synced the properties and how they dont show up on the customers profile in Hubspot. How can this be fixed?

 

Best answer by Liz

Hi @trytwello Welcome to the community! Happy to have you here. 

The first thing you’ll want to check is that all of the field types are mapped correctly. This part of our Help Center article can walk you through that process. For example, do you have any multiple field questions that are mapped incorrectly? 

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6 replies

Liz
Community Team
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  • Tech Community Advocate
  • 14857 replies
  • Answer
  • August 31, 2022

Hi @trytwello Welcome to the community! Happy to have you here. 

The first thing you’ll want to check is that all of the field types are mapped correctly. This part of our Help Center article can walk you through that process. For example, do you have any multiple field questions that are mapped incorrectly? 


Gabi Amaral
Ex–Typefomer
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  • Ex–Typefomer
  • 1778 replies
  • September 6, 2022

Hey @trytwello! How are you doing today? Did you make sure the field types are mapped correctly? Make sure to take a look at the article my friend Liz has sent you above. Let us know if you have any other questions! 😊


  • Navigating the Land
  • 1 reply
  • May 1, 2023

Hi @trytwello, I’m having a similar issue with my backend and I’m trying to fix it. Were you able to have any success?


  • Navigating the Land
  • 2 replies
  • February 10, 2025

hello ​@trytwello and ​@catsonice , I was wondering if either of you found a way around it? I am facing similar issues where I am trying to import a number (old score) from hubspot to typeform in order to compare with the new score as part of filling in the typeform but I cannot find a way to do it. 

If I use url parameters, what is imported appears to be in text format, and I cannot compare it to a variable as part of typeform calculations. 

When I set it as a variable and map it to the hubspot field, even though the data is coming through from hubspot (I can see it in the url), it is always replaced by the default value in typeform (which there is no way to leave blank, it defaults to 0).

 

Thank you,

Sophie


john.desborough
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  • Certified Partner & Champion
  • 5260 replies
  • February 10, 2025

@SophieP  - unfortunately,, when you attach a variable to a url string it is by default always a text string. 

one thing you can do, it is a little tedious to set up but does work, is to set up logic rules to evaluate the value of the hidden variable (that is what typeform calls it) and then assign a numeric value to a custom variable that you can use. 

the reason i say tedious, is that if your score ranges from 1-100, for example, you would have to have 100 logic rule sets like this: 

  • if v_hidden = 1 then add 1 to v_custom
  • if v_hidden - 2 then add 2 to v_custom
  • etc

then in your form you then have a numeric value in v_custom to use. 

 

just a thought.. ( did this for client where they had 1,000 values in the scoring range.. sigh .. but works well)

 

des


  • Navigating the Land
  • 2 replies
  • February 10, 2025

@john.desborough , thank you very much, this workaround worked! 😃

 

I am glad I had “only” 30 values to add - I skipped a heartbeat every time I was selecting “Add rule” with “Delete all rules” selection being so close to it, so I cannot imagine for 1,000 of them!!!


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