How long does it take for mailchimp to be triggerd after an entry on typeform?

Hi @Liz,

Yes I’ve added a legal question (By submitting this form, you will receive emails related to this giveaway.) and I’ve answered I accept. Could the legal question be the issue?

Also, can I remove the question and will the integration still work?  

Screenshots of the integration:

@Liz I removed the legal question and now it works! Thank you for pointing that out :)

I do have an additional question, so in the form people can either nominate themselves or nominate someone else. 

When nominating someone else, I will ask additional questions such as the name and email adres of the person they’re nominating. Regardless if they’re nominating someone else, I will ask the nominator for their name and email address. I’ve created separate tags in Mailchimp so that the nominator and the nominees will also get a confirmation email. But there is a mixup in this, I suppose..

With my settings above (see screenshots) the nominator’s name is used, but the nominator confirmation email is send to the nominee. And the nominee isn’t getting a nominee confirmation email. Do you know how I can fix this? 

Thank you so much @Liz !

Hi @Renate M. Glad to hear that worked!

As for your second question, do you mind sending a screenshot of any workflows you have setup in Mailchimp? There might be an issue there with the trigger or setup within the automations. 

Ofcourse @Liz 

This is my Mailchimp process, someone (nominator) just nominated someone (nominee). The nominator got a confirmation email but was also tagged as the nominee. But the nominee didn’t get a confirmation.

Confusing! 

Hi @Liz Liz,

Do you think it's possible to hop on a call or chat live? I've been in contact with Mailchimp and they said I need to contact Typeform to get my problem fixed. I've been struggling for 3+ days and I really need to solve this sooner than later.

Thanks in advance. 

Oh, I think I know the issue, @Renate M.  This is because it’s tagging the email of the nominator (which is what Mailchimp uses to create the contact). I don’t think it would be possible with our native integration to tag the other email, but you could set up a Zap doing this. 

While the community is primarily for communal support help, you can contact our support team directly here for 1-1 support. Depending on your account plan, you may have the option for live chat. We don’t offer phone or Zoom chats at this time. 

Thank you for letting me know @Liz and for your help!

Not a problem, @Renate M. ! Let me know if you end up using Zapier and how it goes!